At a Glance
Transportation & Logistics
Connecticut, United States
Automate a manual shipment booking process reading booking requests straight from email, validating them against business rules, and posting them to carrier sites and CargoWise without re-keying.
- 60% reduction in manual data entry time
- 85% fewer booking errors through automated validation
- 40% less overtime and additional staffing required
The Challenge
Every booking started as an email and ended as manual data entry. Staff read requests, extracted the details by hand and typed them into carrier sites and CargoWise slow, repetitive work where transcription errors were routine rather than exceptional. Each error meant a booking to correct and a shipment delayed.
There was no consistency underneath it. Different people extracted and processed data differently, and with no standardised booking workflow, bottlenecks formed wherever the process depended on an individual's approach. Hours disappeared into repetitive tasks that added no value, and the business had no clear view of which routes were profitable so growth meant hiring, because the process couldn't scale any other way.
Our Approach
Cozentus built a custom AI-powered Intelligent Document Processing solution that takes a booking from inbox to confirmation with minimal human involvement.
Shipment emails are retrieved, categorised and prioritised automatically. AI extracts the key details — shipment dates, destinations, cargo details — and validates them against the required format and business rules before anything is submitted. Bookings are then processed directly on carrier sites or logged into CargoWise, with confirmation or rejection notifications sent instantly to the relevant stakeholders. The whole workflow was standardised to remove the bottlenecks that individual variation had created.
Automated Booking in Action:
- Email to structured booking: shipment emails retrieved, categorised and prioritised, with AI extracting dates, destinations and cargo details
- Validated, then submitted: data checked against business rules before bookings are processed on carrier sites or logged into CargoWise
- Real-time insight and audit trail: dashboards surfacing bookings, margins and profitable routes, with historical data organised for tracking, audits and performance reviews
Business Outcomes
- 60% reduction in manual data entry time
- 40% less overtime and additional staffing needed
- Faster turnaround on every shipment processed
- 85% reduction in booking errors through automated validation
- Standardised workflow eliminating inconsistency between individuals
- More shipments processed with the same resources
- Detailed analytics on shipment margins and profitable routes
- Flexible architecture built for future enhancement
Client Quote
Before Cozentus stepped in, our shipment booking process was a mess manual data entry, constant errors, and hours wasted on repetitive tasks… Now, booking shipments is fast, accurate, and effortless. We've been able to handle more shipments without hiring extra people, which has been a huge cost saver.
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