Abstract

A global 4PL provider, headquartered in Philadelphia, USA wanted to streamline its broker management process for Bills of lading, shipments, customs clearance, etc., which involved handling requests for missing information or documentation. Cozentus implemented a solution to streamline ticket creation, manage broker communication, and track document-related activities.

This reduced document-related discrepancies and increased overall broker communication transparency. The result was 50% faster resolution times, reduced manual effort, and better collaboration with brokers.


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Words From The Client

Cozentus’ Broker Management solution has really changed the way we manage communication with brokers. Missing documents and information are now addressed much quicker thanks to cutting-edge ticketing and tracking solution. The dashboard gives us complete visibility, so we always know the status of every issue. It’s helped us reduce delays, stay on top of compliance, and work more smoothly with brokers. What’s even better is that we’re handling more tasks without needing extra resources, making the whole process much more efficient and cost-effective for our team.


— Operations Lead, Global 4PL Provider

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