Abstract

Cozentus partnered with a leading global supply chain and logistics provider based in Philadelphia, USA, to implement Generative AI-driven solutions using AWS Bedrock to enhance real-time shipment visibility. This solution provided real-time shipment updates within seconds, saved time on information gathering, and improved customer communication by 65%.


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Words From The Client

The Gen-AI powered chatbot in the visibility solution has transformed how we handle shipment tracking and reporting. Real-time updates and the easy-to-use interface have improved our efficiency and communication. The quick access to custom reports and answers to user queries has made our processes much smoother. With fewer manual tasks, we’ve saved a lot of time. Cozentus’ support has been key to this improvement, helping us integrate AI seamlessly into our daily operations. It has made a noticeable difference in how quickly we can respond to customer inquiries and manage shipments.


— Operations Manager, Global Supply Chain Provider, USA

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